Pamela â€” How sad and unnecessary. I really felt for you, and it brought back to me the horrible day when I unpacked a Davidson trinket set bought on eBay, wrapped in a few pieces of newspaper, smashed to smithereens. But that was deliberate; the seller had listed it as perfect, but had forgotten to include the missing chips and had forgotten to wash years of grime off the old damage.
I wrote that one off as a learning experience, particularly as I was new then to eBay, and I was scared of retaliatory negative feedback, possibly eBay's most profitable feature.
I hope, Pamela, that you get a full refund.