Glass Discussion & Research. NO IDENTIFICATION REQUESTS here please. > Malta Glass

Mdina 'cut ice vase' buyer says it's a fake?

(1/9) > >>

chriscooper:
Hi all, sold a Mdina 'cut ice' vase last week, just received an email today from the buyer stating asking how long I have had the vase " I believe this is not a genuine Mdina vase but a far east copy the green is too green I have loads of other pieces to compare. "Cannot find your returns policy, do not want to leave you negative feedback but want to return the vase for a full refund.
I have to tread carefully here, feedback is important to me as I sell dozens of items of glass a month and realise this person is only a 'click' away from spoiling it. Here is a link to the completed listing.
Thanks Chris  

http://tinyurl.com/39h9nd8

Nemmie:
Well I don't know anything about Mdina but I would say that as he notified you within seven days your are obliged to refund him as long as he returns the same item in the same condition (under distance selling regulations)

Do you normally not offer refunds?

Lustrousstone:
That is true if you are a business seller. I think what Chris is trying to establish is if the buyer is correct about the lack of authenticity.

chriscooper:
Off course I always offer refunds if the item is not as described? I  think the distant selling regulations only apply to business sellers? or is it bin not sure, but   surely you are missing my point I am trying to establish whether it is a fake?  if it's genuine Mdina as per my description then surely they have no recourse 'under item not as described'? So really just wanting confirmation that it is genuine, sorry if I didn't explain that properly.
Chris

Lustrousstone:
There is no real green though. Isn't it just blue and loads of silver chloride.

Navigation

[0] Message Index

[#] Next page