JP, could you post an example or two of how your photos turn out? How do you avoid glare from the flash?
Photos of polished engraving can be very difficult! I'm not the world's best photographer, but I'll explain how I do it using a white background, very cheap, lazy, and low tech. I take a sheet of posterboard and curve it up against a wall. Then I hold a lamp so that it's shining on the piece from above and slightly behind (or wherever works best) to try to eliminate glare. I position it so that at least part of the background is in shadow cast by the lamp "shade" in order to provide the contrast necessary to show the engraving. The lamp I use is part of a desk lamp, so it's on a post, allowing me to maneuver it and still hold the camera. The photos below give an idea of how I do it - keep in mind that this is one of the hardest pieces I've had to photograph and that the photos were taken mainly for demonstration, so they aren't the best. The first one is just to show the general set-up and doesn't show the glass well at all.
A lot of people put pieces of black posterboard or whatever on the sides or under the item to provide contrast. This may help with rich (brilliant) cut glass, but I haven't found it terribly useful for engraving.
Hope this helps!