sorry to hear that , I have recently bought huge box fulls from a Dealer in England by Parcel Force up to 5 and 6 large pieces walther glass and all got here safely she does pack well though , She wraps the items first in good bubble wrap , then encases each in its own poly box just stickytaped around them then all enclosed in more good bubble wrap until they fit the box no popcrn styrene as that allows the glass item on a long journey to migrate to the bottom them when it comes off the conveyor at airport what ever has ended up on bottom then breaks , I have told heaps how to do it but a lot wont listen , I will always pay more for good packing the more good bubble wrap around it the better , I always ask for better packing as I am paying and I don't quibble about the cost as long as it gets here I have never had a problem with the way you pack Nigel always got here safe ?I am still after a green scmettling and a large clear Greta and off course still after any Brockwitz sea lions or a set would be good , REX