Hello Pinkspoons
I'm so glad I've found your message!
I, too, have just sold a pair of Festivo candlesticks, am certain they are genuine. But Buyer claimed " one candle stick has very sharp parts inside where the candle goes the other candle stick is rough where the candle goes sadly these are seconds". I said I'd refund, just to keep the peace, and then resell to someone more sane.... Unfortunately she/he didn't wrap them well enough when they sent them back and one arrived with big chip off of bottom. Obviously I said I would refund for one, but not the other. Now things are getting a bit nasty, and they say they are "one of three Finnish experts who deal with Iittala and other items. both candlesticks are faulty and seconds ( imperfect), the also not genuine they are copies made in China. in simple plain selling they are both fake." So they have changed their story from seconds, to fake. They signed off with this
'Are you Iittala and Finnish expert? if so what part of Finland did you do your training? '
If there are any of the other two Finnish experts on here who could verify my candlesticks, I'd be most grateful LOL!
Also had the cheek to say that if they were Iittala they would not have been damaged in post, so it proves they are fake. I think any glass item will chip if it's not wrapped well enough and goes through the post!
I'm dying to know if your 'finnish expert' and mine are the same person!! If someone could take a look at my items, I'd be grateful to know if they thought they look genuine. Both are signed to bottom.
I am doing my best to neutral and only stating facts, but I'm in half a mind to refund everything just to get this annoyance out of my system, I swear I get palpitations every time I get a message from them and life is too short! Apparently we may end up in the County Court over this.... (this was also in last message to me).
Regards
Kate