Hi .
Some crossed wires here re the interpretations of ebay guidelines , I visited an Item I had just bought,clicked on the sellers ID which gave me the opportunity to contact the seller, clicking contact , , then asked to select topic , I selected not as described,
up comes " What can I do about an item that's damaged, defective, not as expected or has missing parts?"
" You should first contact the seller to try to reach a solution or let them know that you'd like to return the item. Most sellers want to help their buyers resolve any problems with the transaction.
" Remember that your purchase is covered by eBay Money Back Guarantee. If the seller doesn't respond or isn't able to help resolve the problem to your satisfaction within 8 calendar days, you can escalate and open a case with Customer Support.
within 8 days !!!!!
so contacting the seller does not automatically open a case , and as eBay advises you should first try and resolve the problem with the seller.
cheers ,
Peter.