Oh Anik, that is so sad....poor little 'whatever-is' you must be heart broken! :cry:
I've started opening my glass over a soft surface to hopefully prevent that from happening, but the trouble is, when you have waited a long time for something to arrive, you are just desperate to open and see it, so it can so easily happen.
Let's hope the repair makes it look good as new for you, jolly glad your not letting your OH use the blow torch this time! :X: